Cancellations & Refunds

Rescheduling & cancellation

We kindly ask that you reschedule or cancel your appointment at least 12 hours in advance. For cancellations made within 12 hours of your appointment, or in the event of a no-show: Individual bookings: The full session amount will be charged to the card provided at the time of booking. Package bookings: The session will be deducted from your package.

Refunds

Where a refund is due — a cancellation made in time, or a session we are unable to provide — it is issued to the original payment method within 5–7 business days of approval. Booking deposits for late cancellations and no-shows are forfeited, as are package credits for late-cancelled or missed classes.

Packages

Package credits expire on the date shown at purchase and are non-transferable. Unused credits are not refundable after purchase except where required by law.

Beverages

Drinks ordered with a booking are prepared for the end of your session; if your booking is cancelled in time, any drinks paid online are refunded with it.

Questions about a specific booking? Contact us with your booking code.